Shipping policy

Order Processing & Production Time

All our products are custom-made to order.

Once your order is confirmed and payment is received, production will begin.
Production time typically takes 6–8 weeks, depending on the product specifications, order volume, and production schedule.

You will receive an order confirmation email once your purchase is completed.

Shipping Time

After production is completed, your order will be dispatched.

Estimated delivery times after dispatch:

United Kingdom: 1–3 business days
Europe: 3–7 business days
International: 5–10 business days

Delivery times may vary depending on the destination, courier, and customs clearance.

Shipping Costs

Shipping costs are calculated at checkout or confirmed separately for large or bespoke orders.

For bulk or palletised shipments, shipping charges may be quoted manually before dispatch.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where applicable).

Delays

Please note that custom manufacturing timelines are estimates and may be affected by:

Material availability
Production capacity
Public holidays
Customs or courier delays

Packaging Source is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Address

Customers are responsible for providing accurate shipping information.
Packaging Source cannot be held liable for orders delayed or lost due to incorrect or incomplete address details.